Refund policy

We have a 60-day money-back guarantee, which means you have 60 days after receiving your item to request a return — even if you've tried and worn it.

To start a return, contact us at hello@blokearplugs.com. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent to the following address, at the buyer's own cost:
13 Trafalgar Way, Thetford, Norfolk, IP24 2ZA

Once your return request is accepted, we'll send you instructions on how and where to send your package. Refunds are only issued once the returned item has been successfully received back at the above address — please retain proof of postage in case your return goes missing in transit, as we're unable to issue a refund for items that don't arrive back with us.

You can always contact us for any return question at hello@blokearplugs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, return shipping costs are the buyer's responsibility, and the refund will be issued once the item is received back with us.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days of the item arriving back with us. Please remember it can take some additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at hello@blokearplugs.com.